Reference

Know the Rules Before You Play

The legal terms on this page set out how panda365 operates your account, handles your data, and manages access for Indonesia — where availability depends on local law and eligible regions.

Account Terms ApplyIndonesia Access — Where PermittedDANA, OVO, GoPay Wallet ConditionsData Handled ResponsiblyContact Us for Policy Queries
panda365 Know the Rules Before You Play
HOW WE PROTECT YOU

Data Handling, Security, and Your Rights

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is stored with encryption and is not shared with third parties outside of what is required to process your transactions. We retain account records for as long as your account is active and for a period after closure as required under applicable conditions. You have the right to request a copy of the personal data we hold, ask for corrections, or request deletion where no legal retention obligation applies. Submit any such request through live chat or email with your account details.

Encrypted Account Data

Your personal details and wallet credentials — DANA, OVO, GoPay — are stored using encryption. No plain-text wallet data is held on our servers after your session closes.

Cookie Policy

We use session and analytics cookies to keep your account active across browser tabs. You can manage cookie preferences in your device or browser settings at any time.

Data Retention Rules

Active accounts retain transaction and identity records for service continuity. Closed accounts are held for a defined period, then deleted unless a legal retention obligation requires otherwise.

Request and Correction Rights

Contact support to request your data file, correct inaccurate records, or begin a deletion request. We acknowledge requests within a reasonable period and act on them promptly.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

If you need to raise a legal question, request a copy of your account data, or flag a policy concern, our support team is the direct route. Use any of the channels below and include your registered account email or wallet number so we can locate your record quickly.

Live Chat Start a chat session from any page on panda365. Describe your legal or policy question and quote your registered DANA, OVO, or GoPay wallet for faster lookup.
Email Support Send detailed policy queries — data access requests, account closure, terms clarification — to our support address. Responses address your specific question, not a template reply.
Account Help Centre Your account settings panel contains a help section where you can submit formal requests, including data deletion and wallet unlinking, directly tied to your account record.

Common Questions About Our Legal Terms

These are the questions we get most often about account conditions, data rights, and how our legal terms apply to Indonesia access. Short, direct answers — no filler.

Access depends on local law and your eligible region. We do not determine eligibility for you — it is your responsibility to confirm that online gaming is permitted where you are located.

Yes. All wallet-linked transactions through DANA, OVO, and GoPay are covered by our account terms, alongside the individual terms set by each e-wallet provider for their service.

Contact us via live chat or email and quote your registered account details. We will locate your record and provide the data file within a reasonable time after verifying your identity.

After closure, we retain your records for a defined period as required by applicable conditions. Once that period ends, data is deleted unless a legal retention obligation prevents it.

We post any material changes to this page with reasonable notice before they take effect. Continued use of your account after that notice period means you accept the updated conditions.

Reach us through live chat or email with your account email or wallet number. Our team will review the suspension reason and respond with a clear explanation of the next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.